Adam Bryant discusses how email, more often than not, leads to messages getting lost in translation. Bryant is the Corner Office Columnist for The New York Times.
This is a fascinating insight into email culture and how our brains are programmed to have the last word. Many a time I’ve spent a great deal of the day thinking how best to respond in an email, only to fall foul of the “problem” when words are taken out of context or read by the user with the wrong inflection, which distorts the authors voice.
In future, I’ll simply pick up the phone.